Got Questions? Find answers to frequently asked questions along with general information about Oriole Textile.

Account Registration

Yes. Although you are an existing Oriole Textile customer, you are still required to register for an online account to receive access to our website portal. Once your registration request is received, we will quickly verify your existing billing and shipping details with your provided information and approve your account. Please note that you are still able to call or email us with your orders.

Creating a wholesale account provides you with online access to our pricing and ability to place orders online at your convenience. In addition, you will be able to request color cards free of charge!

Creating an account with us is simple. Described below are the two requirements that must be met prior to creating an account.

First and foremost, you must be an established business entity and be able to provide us with proof of your business establishment. We accept W9 forms, Resale Certificates or any other IRS issued form that displays your company name, address and EIN number. It is our legal obligation to request proof of your establishment as we are a wholesaler and thus do not collect sales tax on our products.

Second and last, it is important to note that we have a minimum quantity requirement that must be met when placing all orders. Our minimums are generally 25 yards per style and color. Due to the nature of our business, we are unable to sell fabric at reduced quantities.

Color Card Request

Yes, we understand the need for our customers to see and feel their fabric of interest prior to making a purchase. We therefore offer the ability for new and existing customers to request color cards online free of charge.

We make every effort to process your request and mail your color cards within 24 hours. It is shipped via USPS and depending on your location, can take between 2 to 7 business days for it to arrive.

While there is no current limit to the amount of color cards one can request, we may reduce or deny the quantities if they are deemed unreasonable and or excessive.

To request a color card, simply browse for your fabric of interest and click the “Request Color Card” button located in the product page. Once you’ve added your desired color card(s), simply confirm the shipping address and complete your request by pressing the “Send My Request” button.

General Questions

We have a minimum quantity requirement that must be met when placing all orders. Our minimums are generally 25 yards per style and color. Due to the nature of our business, we are unable to sell fabric at reduced quantities.

Our wholesale pricing is hidden from public view for non-registered users. To view our current product pricing you must be logged into your account.

If you are a new customer, simply complete our registration form and once approved, you will be able to login and view our pricing.

If you are an existing customer, simply login to your account and our prices will be displayed

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View Our Order Fulfillment Process

Submit Order
Order Fulfillment
Payment Processing
Order Shipped
Submit Order
Simply place your order online and we will handle the rest. We generally begin processing your order within a very short time from when your order is received.
Order Fulfillment
We now begin the process of fulfilling your order. Depending on your requested quantities, we either prepare full rolls or cut the fabric to your desired length. Please note that although we make every effort to fulfill the requested quantities as accurately as possible, minor adjustments may be made to the actual quantities you will receive.

Note: In the unlikely event that we do not have your ordered fabric in stock, one of our customer service representatives will notify you of the delay and provide you with an estimated delivery date. You will then have the option of revising, cancelling or placing your order on back-order.
Payment Processing
Once we've completed the fulfillment process for your order, we will process your payment method on file or bill your account. In the event that we do not possess your payment details on file, one of our customer service representatives will reach out to you via phone or email.

Note: If you are placing your first order, we encourage you to call us at (800) 225-2210 and provide us with your payment details soon after you submit your order. This allows us to fulfill your order in a more effective and expedited manner.
Order Shipped
Your order is now pending shipment with the carrier of your choice. In the likely event that you did not specify a designated shipping carrier, we will use our discretion and ship via FedEx or UPS Ground.

You will receive a shipment confirmation via email once your order has shipped. This email notification will include your shipment tracking number, estimated delivery date and a few additional important details pertaining to your order.

Note: As an added convenience, we offer customers the option of using their personal UPS or FedEx account to process their shipments. Simply provide us with your UPS of FedEx account number in the order comments section during checkout and we will process your shipment accordingly.